Over eight out of ten patients have good GP experiences

  • 31 July 2019


Over eight out of 10 patients in Bristol, North Somerset and South Gloucestershire describe the experience at their GP practice as good or very good according to a recent national survey.

More than 90% of respondents had confidence and trust in the healthcare professional they met at their last appointment while 95% felt involved in decisions taken about their care and treatment.

Over 9,000 patients in the area responded to the survey carried out by Ipsos MORI, which included questions on appointments, out of hours services, online services and the overall experience.

Dr Martin Jones, Medical Director at Bristol, North Somerset and South Gloucestershire CCG, said: 

With 90% of people’s healthcare taking place in GP practices, this feedback is testament to the hard work put in by everyone in primary care, clinical and non-clinical, to deliver high quality services for our population.

We believe that primary care must sit at the heart of a fully integrated health and social care system and we have made good progress with our primary care networks which will help create stability and resilience in general practice.

To properly describe what this will look like for local people and health and social care staff, we are refreshing the primary care strategy for BNSSG and have been engaging with key stakeholders over the last few months.

We will continue this engagement and please do get in touch to have your say via the CCG’s “Get Involved” section of the website.

The overall rating of GP practices in the area of 85% is higher than the national average of 83%.

GP practice receptionists also scored highly in the survey, with 92% of respondents – above the national average of 89% - finding them helpful or very helpful.

As the NHS moves to improve online services for patients, 75% of respondents thought it was easy to look for information or access services on practice websites.

When it came to respondents’ experience of making an appointment, 69% said it was good, slightly above the national average.

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