NHS leaders set out plans for ‘better partnership with communities’ at public meeting

  • 01 July 2019

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Lisa Manson presneting

More than 150 residents from Bristol, North Somerset and South Gloucestershire attended an evening hosted by the area’s Clinical Commissioning Group (CCG) yesterday, where NHS leaders set out plans to design health and care services ‘in better partnership with local people.

The plans include using the views of a 1, 000 strong, representative ‘Citizens’ Panel’ to shape healthcare for the better, and adopting a ‘value-based’ approach that prioritises what people really want from their care and treatment.

The event was held as part of the CCG’s Annual General Meeting (AGM).  Dr Jonathan Hayes, Local GP and Chair of the CCG, explained:

It was great to see so many local people joining to listen to our plans and put their views forward.

It was also an exciting opportunity to share a big ambition of ours, which is to work in much better partnership with the communities we serve. We know that getting this right will be key to improving health and care services for everyone in our area.

“The Citizens’ Panel is a fully representative group that allows us to understand the views of of the whole population of Bristol, North Somerset and South Gloucestershire. 1,000 people is a credible sample size, and it means we can use the insights of the panel to shape what we do.

“It’s one part of a much bigger piece of work, which is about having better conversations with our population, and proper mechanisms in place to design services in partnership.”

As one example of how the Citizens’ Panel could lead to real improvements, attendees at the event heard that as many as 13% of people surveyed have had an operation or procedure they later regretted. The CCG believes that embedding ‘shared decision-making’, in which a person’s life goals and aspirations are properly considered as part of a referral for treatment, could be one solution. Julia Ross, Chief Executive, said:

“Understanding people’s experiences and aspirations is the most important thing. In clinical terms we might consider an operation a success if it fixes a symptom. But for the person involved, it’s only a true success if it’s enhanced their quality of life or supported their other aspirations. It might be that a different treatment or intervention would have supported those much better.

Our approach is all about taking that into account – moving from ‘what’s the matter with you? To ‘what matters to you?’ We can only really do that if we understand people’s views.”

Delegates were encouraged to sign up to the CCG newsletter to get involved. People at the event also had the opportunity to find out more about developments in primary care, try a new digital platform called askmyGP, which is being trialled to give patients quicker access to GP advice and guidance, and learn about urgent care including how many calls are made to 111 every year.

The event marked the end of the first year as one CCG for Bristol, North Somerset and South Gloucestershire. To find out more about the CCG’s work, visit www.bnssgccg.nhs.uk

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