New charter for pledges to put the voice of people at the heart of new services

  • 19 June 2020


Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (CCG) has pledged a new commitment to working with the community to plan future health services.

The Working with People and Communities Charter has been co-produced by the CCG and members of its Patient and Public Involvement Forum (PPIF). The forum includes members of the public with first-hand experience of services and patient groups from across the region who reflect the views of wider communities.

Recently approved by the CCG’s Governing Body, the charter pledges to put the patients’ voice at the heart of commissioning and health care services.

The CCG has already been working towards implementing the principles of the charter by working in partnership with communities and people across the region as part of its response to the COVID-19 pandemic.

Sarah Talbot-Williams, the Governing Body Lay Member chairing the Patient and Public Involvement Forum, said: “Especially at this moment in time, it is vital for us to work with people and communities across our region to ensure that their voice is at the heart of how we return our services to full strength and respond to the new challenges we face.”

Tom Renhard, member of the PPIF and Chief Executive of the Independent Mental Health Network (IMHN) added that: “We have already seen through our joint projects on mental health that the CCG is ambitious about setting high aspirations for co-producing services in partnership with people with lived experience of mental health. This charter is an important commitment by the organisation to continue with this work.”

Alun Davies, PPIF member and Engagement Manager of the Pocklington Trust, a charity which supports blind and partially sighted people, further commented that: “This charter sets-out a promise of how Bristol, North Somerset and South Gloucestershire CCG will work with those closest to their services or issues so that they can contribute to their development in a way that is accessible and meaningful to them.”

More information about the charter can be found on the CCG website: