National GP survey shows high patient satisfaction with local services

  • 09 July 2020


82% of patients in Bristol, North Somerset and South Gloucestershire have rated their experience of local GP services as very good or fairly good according to a recent national survey.

The GP Patient Survey, which gives patients the opportunity to feed back on their experience of the care and services they receive from their local GP practice, was conducted in early 2020 and the results have now been published.

Almost 26,000 patients in the area responded to the survey, which is carried out by Ipsos MORI and included questions on appointments, out of hours’ services, online services, as well as overall experience.

Across the area, 96% of patients had confidence and trust in the healthcare professionals they saw, while 94% felt involved in decisions about care and treatment. 88% of respondents also said that their mental health needs were being recognised during their appointment.

Away from clinical interaction, 90% of respondents found receptionists helpful at their practice.

Dr Geeta Iyer, local GP and Clinical Lead for Primary Care Provider Development at Bristol, North Somerset and South Gloucestershire CCG, said:

“Improving and strengthening primary care services is a high priority for us and it is more important than ever that this continues in light of the Covid-19 pandemic.

“During the past year our primary care networks have made great progress, bringing groups of practices together with other community services to provide co-ordinated and joined up care for people in their local areas

“We have also been working hard on our Primary Care Strategy for BNSSG, which focuses on transforming primary care over the next five years with the aim of delivering excellent, high quality and accessible care to our population.

“The results of the survey are a testament to all the hard work of everyone who works in primary care, in both clinical and non-clinical roles, who continue to deliver high quality GP services for our population.”