Integrated Urgent Care Service (IUCS) awarded to BrisDoc Healthcare Services Limited in partnership with Care UK

  • 01 May 2018


Bristol, North Somerset and South Gloucestershire (BNSSG) Clinical Commissioning Group (CCG) is delighted to announce that we have awarded the contract for our new Integrated Urgent Care Service to BrisDoc Healthcare Services Limited working in partnership with Care UK.  

This is an exciting opportunity for us to deliver a more joined up service to patients by transforming the current NHS 111 and GP Out of Hours services and we will have a single integrated service for the local population.

Dr Lesley Ward, Local GP and Bristol, North Somerset and South Gloucestershire CCG clinical lead for urgent care, said: “We are delighted to award this contract and begin the work to bring integrated urgent care together into one service. The new service will provide a holistic approach to care, with patients receiving expertise and input from a number of different professionals to ensure their healthcare needs are met in the best way possible.  

The introduction of the Clinical Assessment Service element of the IUCS will change the way patients access health services. They will now receive a complete episode of care concluding with advice, a prescription through the Electronic Prescription Service, or when appropriate an appointment for further assessment or treatment.

“Early clinical consultation should help ensure patients get the right care sooner and will help us to reduce A&E attendances and ambulance dispatches.”

The IUCS service is being delivered in line with the national recommendations and will work closely with general practice, community healthcare providers, emergency departments and ambulance services.

The new service will start on 1 April 2019 and run for seven years until March 2026.

Patients should continue to contact their GP as they do now or dial 111 for urgent medical help or advice. The 999 emergency number should still be dialled in case of a medical emergency.