Health services during the coronavirus pandemic and how to access them

  • 09 April 2020


Health services across Bristol, North Somerset and South Gloucestershire are working hard to respond to the coronavirus pandemic and ensure there is enough hospital capacity as we reach the peak of the outbreak.

To respond to the crisis and ensure the ongoing safety of staff and patients, health services across our area have had to make temporary changes to the way they operate.

If you need urgent treatment or health advice in the coming weeks, services will still be available to support you, however you may need to access these in a different way.

Some non-urgent services will temporarily stop taking new referrals, while others will have moved to online or telephone appointments wherever possible to help prevent the spread of coronavirus.

For more information about temporary changes to health services across Bristol, North Somerset and South Gloucestershire at this time, visit our health services page.

If you are experiencing a life-threatening emergency you should call 999 as usual.

A&E departments remain open for the most serious cases and parents in particular should continue to take their child to A&E if they have immediate concerns about their health.

The minor injuries units in Clevedon and Yate, and urgent treatment centre in South Bristol remain open, providing walk-in treatment for minor injuries such as cuts, sprains and broken bones. Units are available from 8am to 8pm every day. For further information see the Sirona care & health website.

If you are worried about your own or someone else’s mental health, Avon and Wiltshire Mental Health Partnership (AWP) is operating a 24-hour advice line, providing round the clock support for adults and children. Call - 0300 3031320 – or visit AWP’s website for more information.

If you are experiencing symptoms of coronavirus you should not attend a health service. Use the 111 coronavirus service for advice on how to manage your symptoms. If your condition worsens and you become acutely unwell, call 999.

For ongoing health advice and guidance visit or call 111.