Groups negatively impacted by coronavirus are helping to shape the future of health services

  • 14 August 2020


Bristol, North Somerset and South Gloucestershire CCG has received insightful feedback on health services from groups disproportionately impacted by the coronavirus pandemic.

BAME communities, our older population, people suffering from ill mental health and disabled people have all experienced a greater negative impact from the coronavirus.

The events, run in partnership with local voluntary and community groups, are being held to understand peoples’ experiences of navigating healthcare services during the coronavirus pandemic.

Feedback from each event, combined with additional research and evidence, will help the local health and care system to improve services and better meet peoples’ needs in the future.

So far, listening events have been held to understand the views from disabled people and the older population in our communities.

Feedback from both events suggested that clearer communication was needed to encourage people to access care and inform them how they should do it.

Participants in our older people listening event also said the remote access to health and care services is working well for some people but there are inconsistencies in access.

Feedback from the listening event for disabled people suggested that people have changed how they access health and care services, with some people reporting not using services due to cancellations, safety concerns, and concerns about overburdening the NHS. Other feedback suggested remote access to health and care services is working well for most people but there is a need to address accessibility needs.

Dr Peter Brindle, Medical Director for Clinical Effectiveness at Bristol, North Somerset & South Gloucestershire CCG, said:

“The re-introduction of routine services across Bristol, North Somerset and South Gloucestershire gives us a real opportunity to make improvements and provide more joined-up care for our communities.

“There is a lot more to do, and one of the most important things is that we continue to listen to people’s experiences and ensure that developments are informed at every step by the views of our population.”

The CCG is holding its next listening event for members of the BAME community on 17 August from 3.30pm to 5pm. For more information and to register your interest, visit