GP group introduces improvements at Graham Road and Horizon

  • 27 January 2020


Patients in Weston-super-Mare will benefit from a series of new initiatives launched this month (January), to improve services at two local practices.

Staff at Graham Road Surgery and Horizon Health Centre have implemented several changes since the New Year, including:

  • A paramedic service, which will see two full-time paramedics providing more than 80 care home and home visits every week.
  • ‘See and treat’ physiotherapy to provide patients with physio on the same-day as their GP appointment if required; bypassing the need for a referral or wait.
  • ‘Push Doctor’ - a new online consultation service, which will offer 50 appointments a week for those with access to a laptop or smartphone.

In addition, a new Group Practice Manager has been appointed to run the day to day business of the practices and oversee ongoing improvements to administration and the appointments system.

Dr John Heather, local GP and Clinical Director at Pier Health Group, which runs the two practices, said:

“We are really pleased to be able to start the New Year by making these improvements for our patients.

“Our paramedics will be going into local care homes to support the residents there, as well as carrying out home visits for patients of any age who require a same-day visit.

“The new ‘see and treat’ physio service means that patients will no longer need to wait up to 18 weeks for a physiotherapist appointment, and can book one at their practice instead.

“Push Doctor offers patients same-day online appointments with a GP through their mobile, tablet or laptop. The GPs all have secure access to patient records, and will be able to make onward referrals to local services. This helps to free up appointments at the practices for those who need to see a doctor in person. 

“This is just the start of some really positive changes for patients at these practices. We will be looking at ways to continuously improve our services and ensure that local people receive the best possible care.”

These new initiatives are part of a series of improvements taking place at Graham Road Surgery and Horizon Health Centre, and patients at the two practices will be kept informed of further developments.