A spokesman for Bristol, North Somerset & South Gloucestershire CCG, said:
"Pier Health Group stepped in to take on the running of Graham Road in June this year, and staff have been working hard to enhance patient services at the surgery.
"We take patient feedback seriously, and recognise there is more work to do around access to appointments.
"As part of planned improvements, Graham Road Surgery will be launching the AskmyGP online consultation system in the coming weeks. AskMyGP has proved successful in other parts of Weston, with excellent feedback from local patients.
"It has helped to take pressure off phone lines, and many more people have benefitted from same-day support as a result.
"We will continue to work closely with Pier Health Group in the coming months, to ensure high-quality and accessible GP services for everyone in the area."