CCG awarded top marks for patient and community engagement

  • 15 July 2019


Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSG CCG) has been awarded the highest possible rating for patient and community engagement as part of a national framework.

The CCG has been awarded a Green Star rating - the highest possible rating - in NHS England's Improved Assessment Framework evaluation for our Patient and Community engagement work in 2018/19. Last year only 5% of CCGs achieved this rating - the equivalent of an outstanding.

The CCG is committed to involving patients, families and carers in the development of healthcare services which helps ensure the right services are commissioned to meet the needs of local people. The national framework assess how well Clinical Commissioing Groups across the country fulfil this legal duty to engage the public.

An example of how the CCG excels in this area include using the views of a 1,000 strong, representative ‘Citizens’ Panel’ to shape healthcare for the better, and adopting a ‘value-based’ approach that prioritises what people really want from their care and treatment.

Dr Jonathan Hayes, Local GP and Chair of the CCG, explained:

A big ambition of ours is to work in much better partnership with the communities we serve. We know that getting this right will be key to improving health and care services for everyone in our area.

The Citizens’ Panel is a fully representative group that allows us to understand the views of the whole population of Bristol, North Somerset and South Gloucestershire. 1,000 people is a credible sample size, and it means we can use the insights of the panel to shape what we do.

It’s one part of a much bigger piece of work, which is about having better conversations with our population, and proper mechanisms in place to design services in partnership.

How you can get involved

Discover the many ways you can get involved in our work by giving your feedback.

Surveys and consultations

Your views can help us to design the very best healthcare services and we welcome your involvement.