80% of people in Bristol, North Somerset and South Gloucestershire satisfied with having remote healthcare appointments following Coronavirus pandemic

  • 23 September 2020


People in Bristol, North Somerset and South Gloucestershire are more comfortable using telephone and video for their healthcare consultations than they were six months ago according to a recent survey.

The survey by Bristol, North Somerset and South Gloucestershire (BNSSG) Clinical Commissioning Group’s (CCG) Citizens’ Panel found that 80% of people who have had a remote healthcare appointment are satisfied with their experience, and 75% of people would be in favour of having a remote consultation in the future to prioritise face-to-face appointments for those who need them the most.

Dr Jonathan Hayes, Local GP and Chair of the CCG said: “During the past six months people have been using technology more to connect with family and colleagues, and our data shows that people are now more comfortable with the idea of remote consultations with healthcare professionals too.

“People are finding that remote consultations fit conveniently into their lives, and are a safe way of accessing care during the pandemic.

“Alongside this, we held a series of listening events to understand what barriers there may be for people to access care digitally, and following on from these events we will develop a package of support to help people with these barriers. We will also continue to offer a variety of ways for people to access GP services, including face-to-face appointments for those who need them.”

A BNSSG resident from the Citizens’ Panel said: “I used the online AskMyGP and received a call four hours later from a doctor who sent a prescription to the pharmacy that was collected an hour later so a very prompt and speedy service.”

Just as the Coronavirus pandemic has led to many patients accessing health services digitally for the first time, the CCG has also opted to host its Annual General Meeting (AGM) online this year.

The CCG’s first virtual AGM will take place on Wednesday 30 September and is open to all members of the public.

Dr Hayes added: “Having seen the success of patients and doctors using remote consultations during the pandemic, we’ve turned our AGM into an online event as part of that drive to find creative new ways to talk to people and seek their views.

“People can still join us and find out what we’ve been doing and how it’s helping them, but with the bonus of doing so from the comfort of their own homes.”

“We’ll be back to using a mix of digital and in person events as soon as it’s safe to do so.”

The meeting will include presentations and discussions on the development of local healthcare services, and hear how the CCG has worked with local communities to understand their needs and shape better health for everyone, as well as presenting the CCG’s annual report and accounts.

In the lead up to the AGM, the CCG is showcasing some of its achievements online though a campaign called #ShapingBetterHealth where people can see a selection of highlights from the year. For more information about the campaign, please follow #ShapingBetterHealth on the CCG’s social media platforms including Facebook, Twitter and Instagram.

If you would like to attend the CCG’s online AGM event on Wednesday 30 September at 6pm, then please visit the event page to secure your place.