NHS 111 will help you right away and direct you to the best service for your needs.
If needed, a healthcare professional will call you for a telephone consultation.
NHS 111 is available 24 hours a day. You can access it:
If you or a loved one has a life-threatening illness or injury, you should dial 999 right away.
For other non-urgent conditions, contact your GP as normal or speak to your pharmacist.
How NHS 111 works
You answer questions about your symptoms on the website or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.
Depending on the situation, you will:
- find out which local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
Staying safe during Covid-19
We have social distancing measures in place to protect staff and patients during Covid-19. Contacting NHS 111 first will help NHS urgent and emergency care services maintain social distancing and ensure that you receive the right care in the right place, in a timely and safe way.
If you have a minor injury such as a sprain, strain, broken bone or minor head injury, you can also go straight to your local Minor Injury Unit (MIU) or Urgent Treatment Centre (UTC) in Yate, Hengrove or Clevedon.
Your local pharmacist can give advice and medication for ailments ranging from colds, flu and upset stomachs to urinary tract infections, threadworm, dandruff, insect bites and stings.
Self-care is perfect if your condition is something you will be able to treat at home, such as coughs, colds and common childhood illnesses.