Better care, closer to home: adult community health services

From 2020, we aim to make sure that community healthcare services for adults throughout Bristol, North Somerset and South Gloucestershire are more consistent and joined up. Here we provide information about:

  1. What community services will look like
  2. How we are selecting an organisation to provide adult community services
  3. How you helped to shape future services

Healthwatch Bristol and Healthwatch South Gloucestershire contributed to sourcing clips for this video.

Why is this important?

Community health services support thousands of people every year in Bristol, North Somerset and South Gloucestershire to stay well, independent and avoid unnecessary hospital stays.

We are seeking a single organisation to provide community health services for adults across our area. This will mean: 

  • more consistent care for patients and carers, more joined-up working between professionals
  • better partnership working between organisations
  • and better access to care

The NHS Long-Term Plan, published in  2019, describes 'fully-integrated out-of-hospital care’ as one of the biggest NHS priorities for the next decade. It also highlights the value of expanded teams of healthcare professionals working together to provide community services that join up around you – rather than making you fit around the way a service works. That’s what we want to achieve with community services in Bristol, North Somerset and South Gloucestershire.

Watch the video below to find out how our vision for adult community health services lines up with the NHS Long-Term-Plan.


Services that will meet your needs, now and in the future

During 2018, we asked hundreds of local people, community services staff and doctors from across the area for their views and experiences.

In future, community health services will include:

  • Local health and care teams working more closely together: so your GP and community health professionals meet up regularly to discuss your needs and help you manage your condition. 
  • Urgent and reactive care teams: working together to support people who have conditions that are getting acutely worse. These teams will be able to support people by responding quickly to patient needs, linking effectively to the right  hospital care, and helping find places for people to stay in the community if needed. The aim of these teams is to help you to stay well in the community for longer, or get home from hospital more quickly.
  • Specialist advice and support: includes better supporting clinical staff to educate and empower you about conditions such as diabetes and heart failure. Specialist support is designed to help you manage your own condition successfully where appropriate, reducing the need for multiple medical appointments.
  • Services working together in hubs: You’ll be able to access physical and / or virtual hubs that bring a range of professionals and services together in one place. Healthcare professionals will be better connected, and better able to join-up care around you and your needs, incorporating things like mental health support, social services and the voluntary sector.

Any questions? Email us


Community services procurement model