South Gloucestershire CCG has been and continues to work with partners to improve urgent care services for people living in South Gloucestershire with a particular focus on providing more care closer to home.
The urgent care system spans hospital, community and primary care as well as social care services. Plans for improving urgent care services therefore require a coordinated approach between all local health and social care partners.
For South Gloucestershire a significant number of initiatives are already being managed with partners from across the system working together and this is continuing to have a positive impact on services.
As part of this work the CCG developed proposals for improving local access to minor injury services for the whole of the South Gloucestershire CCG population. The proposals involved a pilot of minor injuries services delivered from GP surgeries across South Gloucestershire. This pilot is now underway and will run until March 2018.
Before the pilot was launched a broad range of engagement was undertaken. During 2014 and 2015 we received a significant amount of feedback and comment from local people and other stakeholders including the local health scrutiny committee arising from ongoing engagement activities.
This feedback informed the development of the proposals for the pilot, and there was then further specific engagement between August and September 2015 to gather feedback on the CCG’s preferred option for a pilot to provide minor injuries services in GP surgeries across South Gloucestershire. This included an online survey, the outcomes of which can be found below.
We also produced a report in September 2015 which drew together all sources of patient and public involvement evidence from engagement activities, meetings, public submissions and a petition, PALS contacts and complaints, as well as relevant reports and surveys.
The pilot is being continuously evaluated, and a key part of this is gathering in details on patient experience.
Once the pilot has been completed in March 2018 the evaluation data will be reviewed. At this stage we will consider further engagement as appropriate in order to inform future commissioning decisions.