Customer Services Team

Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (CCG) is committed to ensuring that services in the local area meet and exceed the expectations of our population. Your feedback is therefore very important and we strongly encourage you to share your experience with us so we can use it to help maintain, improve or if necessary, change the services we commission.

If you have a compliment, concern, complaint or would simply like some free and confidential advice in relation to a healthcare service you have received, please contact the Customer Services Team who will be happy to help you. The team can be contacted by completing the form at the bottom of this page, or by using the contact details below.

Tel: 0117 900 2655 or 0800 073 0907 
Email: bnssg.customerservice@nhs.net

Write to:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire CCG
South Plaza,
Marlborough Street,
Bristol,
BS1 3NX

For concerns or complaints about primary healthcare services – i.e. a GP, dentist, optician or pharmacist – please either contact the practice direct, or NHS England’s customer contact centre on 0300 311 2233.

Use this form for feedback, complaints or general enquiries

*Your use of this contact form signifies your consent to use this method of communication. Although every effort is made to protect information this cannot be guaranteed. The information you put on the form will be shared with our partners outside of the European Economic Area.