FAQs

Frequently asked questions about NHS Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group and local healthcare services.

If you cannot find an answer to your questions on this page or on this website, please contact us.

How can I find out which treatments are funded by the NHS, and how to apply for funding if my treatment is not routinely funded?

Please read the information in What we do and do not fund, which outlines how we make funding decisions and how to apply for funding.

How can I find out about GPs’ performance? 

The Office of National Statistics publishes information on GP patient satisfaction surveys, their salaries and the Quality and Outcomes Framework (QOF) - a voluntary annual reward and incentive programme for GP surgeries which is part of GP contracts.

How do I lodge a complaint or comment about a GP, dentist, pharmacy or optician?

If you are lodging a complaint about a GP,  please contact the individual practice or our Customer Services Team.

If you are lodging a complaint about a dentist, pharmacy or optician, please contact the individual practice or NHS England, which is responsible for primary care services contracts (dentists, pharmacies and opticians). You can contact NHS England in the following ways:

Where do I send my invoice for Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group?

Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group

11H Payables L335
Phoenix House, Topcliffe Lane
Wakefield, West Yorkshire
WF3 1WE

How do I contact a particular staff member within the Clinical Commissioning Group?

If you don’t know the email or telephone number of the staff member you wish to contact, use the email or telephone number provided in the Contact us section and we’ll forward your query to the appropriate person.

Contact us