Customer services

We are committed to ensuring that services in the local area meet and exceed the expectations of our population. Your feedback is therefore very important and we strongly encourage you to share your experience with us so we can use it to help maintain, improve or if necessary, change the services we commission.

If you have a compliment, concern, complaint or would simply like some free and confidential advice in relation to a healthcare service you have received, please contact the Customer Services Team who will be happy to help you. 

The team can be contacted by completing our online contact form, or by using the following contact details:

Tel: 0117 900 2655 or 0800 073 0907 (freephone)


Write to:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire CCG
South Plaza
Marlborough Street

For concerns or complaints about dentist, optician or pharmacist services please contact the practice directly or NHS England’s customer contact centre.

Every quarter, we analyse data on the experiences of our patients. We produce a report for our Quality Committee, Governing Body and Patient Participation Involvement Forum (PPIF) identifying any themes, trends and actions taken. No individual patients are identified in this report and it does not contain data on any individuals. A link to the most recent report is below.

Governing Body Paper 6 August 2019: Item 7.2

Patient Experience report 2019/20 Quarter 1

  • File type:pdf
  • File size:594.8 KB
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How to make a complaint

Below is a video, which uses British Sign Language (BSL), about tips on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman. More BSL videos about accessing NHS services are available here.

Please note that if you have a complaint about the NHS in Bristol, North Somerset and South Gloucestershire, in the first instance you should contact our Customer Services Team, using the details above.

Below is a video with advice for people with a learning disability on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.